Cancel booking of group

Cancel group reservation support the hotel to cancel group reservation.

1st method: Cancel group from timeline chart

  • Click on any room in this group> select Edit group

  • Click room need to be cancel( choose all to cancel group)> select Cancel room > Fill reason >  cancel


Or you can choose quick group cancel symbol:


Click on symbol ‘x’ (cancel group) > Fill reason > Click and fill cancellation fee if apply > perform

 Cancel group reservation from group

  • Choose group > group reservation > search group reservation by search information

  • Select group cancel>fill in the reason> perform


Note: For group with advance deposit payment, the hotel needs to remove the deposit to cancel the whole group.


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