Cancel booking of group
Cancel group reservation support the hotel to cancel group reservation.
1st method: Cancel group from timeline chart
- Click on any room in this group> select Edit group
- Click room need to be cancel( choose all to cancel group)> select Cancel room > Fill reason > cancel
Or you can choose quick group cancel symbol:
Click on symbol ‘x’ (cancel group) > Fill reason > Click and fill cancellation fee if apply > perform
Cancel group reservation from group
- Choose group > group reservation > search group reservation by search information
- Select group cancel>fill in the reason> perform
Note: For group with advance deposit payment, the hotel needs to remove the deposit to cancel the whole group.